Return & Refund Policy

At Optimalife, your health and satisfaction are important to us. We strive to provide high-quality health and wellness products. Please read our Return & Refund Policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date only if the item meets all of the following conditions:

• The product is unused, unopened, and in its original sealed packaging.
• The item is in the same condition as when it was received.
• Proof of purchase (order confirmation or receipt) is provided.

For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or tampered with.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used health and wellness products.
• Products with broken or removed safety seals.
• Perishable items.
• Gift cards.
• Clearance or final sale items.
• Personalized or custom-made products.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number.
• A description of the issue.
• Clear photos of the product and packaging.

We will review your claim and, if approved, provide a replacement or full refund at no additional cost.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

If the return is due to a change of mind or customer preference, the customer is responsible for return shipping costs.

If the return is the result of our mistake (wrong item sent, defective, or damaged product), Optimalife will cover the return shipping costs.

Order Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process outlined above.

Exchanges

We replace items only if they are defective, damaged, or if the wrong item was sent. If you need an exchange, please contact our customer support team.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: support@optimalife.com
Store: Optimalife

We aim to respond to all inquiries within 1–2 business days.