Shipping policy

Thank you for shopping with Optimalife. We are committed to delivering your health and wellness products as quickly and safely as possible.

Order Processing
Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email.
Shipping Times

Estimated delivery times are as follows:

Domestic Orders: 3–7 business days
International Orders: 7–21 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other factors beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery address, package weight, and selected shipping method.

We may offer free shipping on qualifying orders during promotional periods. Any applicable free shipping offers will be displayed at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number (where available). Tracking information may take up to 24–48 hours to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Optimalife is not responsible for delays or additional costs resulting from incorrect or incomplete shipping addresses. If you notice an error, please contact us immediately. We will do our best to update your information before your order ships.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

If your package is significantly delayed or appears to be lost, please contact us. We will assist you in working with the shipping carrier to locate your shipment.

Optimalife is not responsible for packages marked as delivered by the carrier but reported as lost or stolen. Customers should contact the shipping carrier directly to file a claim when applicable.

Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

Your order number
Photos of the damaged product
Photos of the shipping package

We will review your claim and arrange a replacement or refund if appropriate.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import shipping price unless otherwise taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Delivery Delays

While we strive to meet estimated delivery times, unforeseen circumstances such as severe weather, customs inspections, carrier disruptions, or other events beyond our control may cause delays.

Optimalife is not liable for delays caused by shipping carriers or customs authorities.

If you have any questions about shipping or your order, please contact us.

Email: support@optimalife.com

We aim to respond to all customer inquiries within 1–2 business days.

Thank you for choosing Optimalife. We appreciate your trust and are committed to providing a smooth and reliable shopping experience.